Carpet Cleaners SW5 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SW5 provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking with Carpet Cleaners SW5, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given to them below.
Customer means the individual, business or organisation purchasing services from Carpet Cleaners SW5.
Services means any cleaning services provided by Carpet Cleaners SW5, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and stain treatment.
Premises means the property or location where the Services are to be carried out.
Technician means a cleaning operative, contractor or employee assigned by Carpet Cleaners SW5 to carry out the Services.
Agreement means the contract formed between Carpet Cleaners SW5 and the Customer comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
Carpet Cleaners SW5 provides professional cleaning services to customers within its service area. The precise Services to be delivered will be as described in the booking confirmation, including the type of cleaning, the number of items or areas to be cleaned, and any additional treatments requested.
All Services are provided on the basis of reasonable care and skill. While every effort is made to achieve high standards of cleanliness and stain removal, results may vary depending on the condition, age, material and prior treatment of carpets, rugs and upholstery.
3. Booking Process
3.1 A booking request may be made through any of the contact methods advertised by Carpet Cleaners SW5. When you submit a request you must provide accurate information about the Premises and the items to be cleaned, including any access restrictions, parking limitations, unusual conditions or known defects.
3.2 All bookings are subject to availability and acceptance by Carpet Cleaners SW5. No Agreement is formed until you receive a booking confirmation stating the agreed date, time window, service description and price or pricing basis.
3.3 Carpet Cleaners SW5 reserves the right to refuse or cancel bookings that in its reasonable opinion are unsafe, impracticable, outside its normal service area or where adequate information has not been supplied.
3.4 The Customer is responsible for checking all details in the booking confirmation and notifying Carpet Cleaners SW5 promptly of any errors or omissions. If no such notification is received before the scheduled service date, the booking details in the confirmation will be deemed accurate.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that the Technician has safe and unobstructed access to the Premises for the full duration of the visit, including suitable parking arrangements where required. Any parking charges, permits or congestion charges are the responsibility of the Customer unless otherwise agreed in writing.
4.2 The Customer is responsible for ensuring that the Premises is in a suitable condition for the Services to be carried out, including clearing small items, valuables, fragile objects and personal belongings from the areas to be cleaned.
4.3 The Customer must inform the Technician before work starts of any fragile surfaces, pre-existing damage, loose fittings, instability in flooring or furniture, or any other conditions that may affect the safe and effective performance of the Services.
4.4 Where children, pets or vulnerable persons are present at the Premises, the Customer must supervise them at all times and keep them away from equipment, electrical cables, chemicals and wet areas during and immediately after the cleaning process.
5. Pricing and Quotations
5.1 Prices may be given on a fixed-fee basis, per room, per item, by estimated size, or as an hourly rate, depending on the type and scope of the Services. All prices will be specified or confirmed at the time of booking, subject to the provisions of this section.
5.2 Any quotation provided prior to inspection of the Premises is based on the information supplied by the Customer. Carpet Cleaners SW5 reserves the right to adjust the price if the actual condition, size or number of items differs materially from that described by the Customer or would reasonably require additional time, materials or labour.
5.3 If a price adjustment is necessary, the Technician will notify the Customer before commencing the work. If the Customer does not agree to the revised price, the Technician may decline to proceed with the Services, and a call-out or cancellation charge may apply to cover attendance and allocated time.
6. Payments
6.1 Payment terms will be specified at the time of booking. Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of the visit.
6.2 Carpet Cleaners SW5 may accept various payment methods, such as cash, bank transfer or card payments, as made available from time to time. The Customer is responsible for ensuring that any payment method used is valid and has sufficient funds.
6.3 For commercial clients or regular contracts, Carpet Cleaners SW5 may, at its discretion, agree to invoice the Customer with payment due within a specified period. Late payment may result in the suspension of Services and the addition of reasonable administrative and recovery costs.
6.4 All amounts are payable in pounds sterling unless otherwise stated. Where taxes, duties or other charges apply, they will be added to the price as required by law.
7. Cancellations, Rescheduling and Access Failures
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise specified at the time of booking, a minimum of 24 hours notice prior to the scheduled start time is required to avoid a cancellation charge.
7.2 If the Customer cancels or reschedules with less than the required notice period, Carpet Cleaners SW5 may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.
7.3 If the Technician attends the Premises at the scheduled time and is unable to gain access, or if the Services cannot be carried out due to circumstances within the Customer's control, this may be treated as a late cancellation and a charge may be applied.
7.4 In the event of illness, operational issues, severe weather or other circumstances beyond its reasonable control, Carpet Cleaners SW5 may need to cancel or reschedule the Services. In such cases, the Customer will be offered an alternative appointment, and any prepayments related to the affected visit will be carried forward or refunded.
8. Customer Property and Preparation
8.1 The Customer is advised to remove all small and fragile items from furniture and surfaces, and to ensure that valuable items are safely stored away prior to the arrival of the Technician.
8.2 While the Technician will take reasonable care when moving light furniture where necessary, heavy or delicate items such as large wardrobes, pianos, aquariums, electrical equipment or antiques will not normally be moved. Areas under or behind such items may remain uncleaned.
8.3 The Customer should ensure that carpets and upholstery are free from sharp objects, debris or substances that may damage equipment or pose a risk to health and safety.
9. Use of Cleaning Products and Equipment
9.1 Carpet Cleaners SW5 will supply its own machinery, tools and cleaning products unless otherwise agreed. These products are selected for effectiveness and general safety when used as directed.
9.2 If the Customer has known allergies, sensitivities or specific requirements regarding cleaning agents, they must inform Carpet Cleaners SW5 at the time of booking so that alternative products can be considered where reasonably possible.
9.3 The Customer must not use the Technician's equipment or tamper with machinery, cables, hoses or containers. The Technician may decline to continue work if there is interference with equipment that could affect safety or service quality.
10. Waste Handling and Environmental Compliance
10.1 Carpet Cleaners SW5 will handle and dispose of waste generated during the provision of Services in accordance with applicable waste management regulations and environmental standards relevant to its operations.
10.2 Ordinary waste such as removed dry soil, lint and minor debris will normally be collected and discarded using the Customer's domestic or commercial waste facilities, unless alternative arrangements have been agreed.
10.3 If the Services involve the extraction of significant quantities of contaminated water, hazardous residues or materials that are subject to special disposal requirements, Carpet Cleaners SW5 will manage such waste in compliance with relevant legal obligations. Additional charges may apply where specialised handling or disposal services are required.
10.4 The Customer agrees not to request or require the Technician to dispose of any items or substances in a manner that would breach environmental, health and safety or waste regulations.
11. Liability and Limitations
11.1 Carpet Cleaners SW5 will exercise reasonable care and skill in providing the Services. However, due to the nature of cleaning, no guarantee can be given that all stains, marks, odours or discoloration will be removed, or that fading, wear or pre-existing damage will be restored.
11.2 The Customer acknowledges that certain stains and damage are permanent and may be made more visible by cleaning. The Technician will use professional judgement and may decline to attempt treatments that are likely to cause further harm.
11.3 Carpet Cleaners SW5 will not be liable for:
a. Pre-existing damage, defects, fading, shrinkage, loose seams, weak fibres, sun damage, dye instability or wear and tear that becomes more apparent following cleaning.
b. Damage arising from the Customer's failure to disclose relevant information about the fabric, material, prior treatments or conditions of the Premises.
c. Loss or damage to items left in or on furniture or carpets that should reasonably have been removed by the Customer before cleaning.
11.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
11.5 Subject to the above, Carpet Cleaners SW5's total liability for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, will not exceed the total amount actually paid by the Customer for the specific visit during which the incident occurred.
12. Complaints and Claims
12.1 If the Customer is dissatisfied with any aspect of the Services, they must notify Carpet Cleaners SW5 as soon as reasonably possible, providing clear details of the issue.
12.2 Where a complaint relates to the quality of the cleaning work, the Customer should raise it within a reasonable time frame, generally within 48 hours of completion, so that the condition of the cleaned areas can be assessed. Carpet Cleaners SW5 may arrange a re-visit to inspect and, where appropriate, attempt to rectify the problem.
12.3 Any claim for damage to property allegedly caused by the Technician must be reported promptly, with photographs where available. The Customer must allow Carpet Cleaners SW5 an opportunity to inspect the damage before any repairs, replacement or disposal take place.
12.4 At its discretion and where liability is accepted, Carpet Cleaners SW5 may offer one or more of the following remedies: re-cleaning of the affected area, contribution towards repair, replacement of an item on a like-for-like basis, or a partial or full refund of the service charge for the affected visit.
13. Health and Safety
13.1 Carpet Cleaners SW5 and its Technicians will comply with relevant health and safety legislation in the performance of the Services.
13.2 The Technician may refuse to carry out work in any area that they deem unsafe, unsanitary or otherwise poses a serious health or safety risk. In such circumstances, Carpet Cleaners SW5 may treat the visit as a cancellation by the Customer and apply a reasonable charge.
13.3 The Customer must not request or instruct the Technician to undertake any work that falls outside the agreed scope of cleaning Services or that would reasonably be considered unsafe.
14. Force Majeure
14.1 Carpet Cleaners SW5 will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include but are not limited to extreme weather, power failures, transport disruptions, accidents, government restrictions, public health emergencies or industrial disputes.
15. Data and Privacy
15.1 Carpet Cleaners SW5 may collect and store personal information provided by the Customer for the purpose of managing bookings, providing Services, processing payments and communicating about appointments and relevant service information.
15.2 Personal information will be handled in accordance with applicable data protection laws. Details of how personal data is used, stored and protected may be described in a separate privacy notice made available by Carpet Cleaners SW5.
16. Amendments to Terms
16.1 Carpet Cleaners SW5 may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised terms have been made available.
16.2 The Terms and Conditions in force at the time of the booking confirmation will apply to that particular Agreement.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Carpet Cleaners SW5.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by Carpet Cleaners SW5 to exercise any right or remedy shall constitute a waiver of that or any other right or remedy.
18.3 The Agreement is between Carpet Cleaners SW5 and the Customer. No other person shall have any rights to enforce any of its terms.
